Before material case work begins and before costs are incurred
When some but not all work has started or costs have been incurred
After Letter of Guarantee issued, no-show, or false information submitted
This Refund Policy applies to all bookings of Egypt entry support services made with Rimo Tours — including the Bronze package (Letter of Guarantee + airport support foundation) and the All-Inclusive package (full visa and entry support handling).
Please read this policy carefully before booking. If you have questions about refund eligibility for your specific situation, contact us on WhatsApp before submitting payment.
Egypt entry support is not a simple downloadable product. Each case involves manual, time-sensitive operational work that begins shortly after booking confirmation. This may include:
Because work on your case may begin quickly after confirmation, refund eligibility depends on how far the process has progressed at the time a cancellation or change is requested.
Specifically, a refund may be considered where all of the following apply:
Refund eligibility under this section is not automatic. Each case is reviewed based on actual work completed and costs incurred at the time of the cancellation request.
A partial refund may be considered in cases where:
Any partial refund will reflect the unused value of the service, less costs already incurred or committed on your behalf.
Refunds are generally not available once the case has reached a material stage of completion or where the issue arises from circumstances outside Rimo Tours’ control.
Refunds will generally not be available in the following circumstances:
If operational work has already started on a case based on information you provided, and that information is later found to be incorrect, incomplete, or inconsistent, your refund eligibility may be reduced or removed entirely.
This includes — but is not limited to — incorrect passport details, wrong travel dates, wrong arrival airport, and incorrect qualifying residency or visa information submitted for visa-on-arrival eligibility.
Rimo Tours cannot absorb the cost of work already performed based on information that was inaccurate at submission. Please ensure all booking information is correct before payment.
A request to change your travel date or arrival airport after booking confirmation may be treated as a modification to your case rather than a cancellation. This is subject to:
To request a refund review, contact Rimo Tours through one of the following channels and include the following information:
Each refund request is reviewed individually based on the work completed at the time of the request and the costs already incurred on your case. Submission of a request does not guarantee approval of a refund.
Refund review and decision may take a reasonable internal review period, depending on the complexity of your case and the work involved in assessing it.
Where a refund is approved, it will be returned through the original payment channel where possible, less any non-refundable charges, third-party costs, or processing fees that apply.
We encourage all travelers to contact Rimo Tours directly before opening a chargeback or payment dispute with their bank or card provider. Most concerns can be resolved through direct communication.
Fraudulent, abusive, or unjustified chargebacks — particularly for cases where services have been delivered — may be contested by Rimo Tours using booking records, operational documentation, and communication records.
